Terms of Service

Last updated: March 2026

1. Service Description

Pledge Now, Pay Later ("PNPL", "the Service") is a free pledge collection tool operated by QuikCue Ltd ("we", "us"), registered in England and Wales. The Service helps UK charities capture donation pledges at events and follow up to collect payments.

2. Free Forever

The core Service is free with no usage limits, feature gates, or mandatory upgrades. We generate revenue through an optional fractional Head of Technology consultancy service, which is entirely separate and never required.

3. Your Responsibilities

  • You must be authorised to act on behalf of your organisation.
  • You must ensure your use of the Service complies with UK charity law, GDPR, and PECR.
  • You must not use the Service for fraudulent purposes.
  • You are responsible for the accuracy of bank details and donor data you enter.
  • You must obtain valid consent before sending communications to donors via the Service.

4. Donor Data

You own all donor data collected through the Service. We process it on your behalf as a data processor under GDPR. See our Privacy Policy for full details.

5. Payment Processing

PNPL is not a payment processor. We facilitate pledge tracking and follow-up. Actual payment flows through your bank account, GoCardless, or your own Stripe account. We are not liable for payment disputes, chargebacks, or failed transactions.

6. WhatsApp Integration

WhatsApp messaging is powered by your own WhatsApp account connected via the WAHA service. You are responsible for complying with WhatsApp's Terms of Service. We recommend using a dedicated phone number for your organisation.

7. Gift Aid

The Service collects Gift Aid declarations using HMRC model wording. You are responsible for verifying eligibility and submitting claims to HMRC. We provide the data — the statutory responsibility remains with your charity.

8. Limitation of Liability

The Service is provided "as is". To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service, including lost pledges, failed reminders, or data loss.

9. Account Termination

You may delete your account at any time. Upon deletion, all your data (including donor records, pledges, and analytics) will be permanently removed within 30 days. We may suspend accounts that violate these terms.

10. Changes to Terms

We may update these terms from time to time. We will notify registered users of material changes via email. Continued use of the Service after changes constitutes acceptance.

11. Contact

Questions about these terms? Email hello@quikcue.com